eztz
desk.
CRM, support, billing, internal communication and a mobile app. A single structure, built to last.
Without eztz desk
- × Conversations scattered across personal phones
- × Customers with no follow-up and lost history
- × Sales tracked in outdated spreadsheets
- × Team scattered across loose WhatsApp groups
- × Manager with no real view of the operation
- × Support with no protocol or owner
With eztz desk
- History centralized in a single platform
- Support with protocol, queue and agents
- CRM with pipeline, opportunities and history
- Teams for professional internal communication
- Management dashboard with full operation view
- Mobile app for internal and field teams
For Managers
More visibility for those
who need to decide.
Track support tickets, opportunities, owners, departments and team activity in a fully traceable operation.
See who is handling each ticket and its status in real time.
Track ongoing opportunities in the sales pipeline.
Reduce lost history with everything centralized and traceable.
Organize departments, owners and permissions by role.
Get more control over your sales and operational routine.
Modules
One platform, five modules.
Integrated. No redundancy. No noise.
eztz desk CRM
Sales and customers under control.
A complete sales pipeline with a full history for every customer. No spreadsheets, no lost deals.
- Customer and contact records
- Visual sales pipeline
- Complete sales history
- Tasks and follow-ups
- View by owner
- Interaction logging
eztz desk Support
Protocol. Queue. Control.
Multi-channel support centralized with organized departments, queues and agents.
- Support protocols and queues
- Departments and agents with permissions
- Transfer between agents
- Customer history within the ticket
- WhatsApp, Instagram, Messenger, Telegram, Chat and Email integrated
- Automated messages and workflows
- Engagement replies: a comment turns into a ticket with a private message
- Calls via WhatsApp and other channels (Business and Enterprise)
eztz desk Teams
Internal communication without the noise.
Corporate chat organized by teams and departments. A professional alternative to WhatsApp.
- Internal chat by teams and departments
- Channels per department
- Internal requests and tasks
- Bot and internal automations
- Cross-department communication
- Full traceability
eztz desk App
The operation in your pocket.
CRM and Teams on the team’s phone. Available for Android, with iOS coming soon. For field reps, managers and on-site teams.
- Full CRM on mobile
- Teams from your phone
- Access to customers and contacts
- Opportunity tracking
- Real-time notifications
- Ideal for field teams
eztz desk Billing
Business and Enterprise plansCharge in the same chat where you sold.
Send charges with the official WhatsApp order template: items, amounts and total laid out in the message, with payment instructions right in the conversation with the customer.
- Official WhatsApp order template
- Items, amounts and total in the message
- Payment instructions in the chat
- History of charges sent
- Less manual collection, less noise
eztz desk App
CRM and Teams
in the palm of your hand.
Sales reps, managers and internal teams track customers, chat with the team and access everything from wherever they are.
Ideal for
- Sales reps and field representatives
- Brokers and sales agents
- Managers and directors on the move
- Field teams and hybrid operations
- Companies with multiple locations
Integrated Channels
Digital channels connected
to your operation.
Support starts on Instagram, WhatsApp, Messenger, Telegram, chat or email. Control continues in eztz desk — with history, protocol and owners.
Instagram Direct integrated with support, with automatic replies to comments that open a ticket and send a private message to the lead.
- Integrated Direct
- Automatic comment replies
- Automatic ticket creation
- Private message to the lead
Official WhatsApp
Integration with the official WhatsApp Business API. Rich messages, proactive notifications and integrated chatbots.
- Official Meta API
- Rich messages
- Proactive notifications
- Integrated chatbots
Messenger
Facebook Messenger conversations centralized in support, with the same comment-reply feature and ticket creation via private message.
- Facebook Messenger
- Automatic comment replies
- Automatic ticket creation
- Centralized history
Telegram
A fast, secure channel with advanced bots for support automation and smart replies.
- Advanced bots
- Reply automation
- Multiple agents
- High speed
Chat / Webchat
An embeddable chat widget for your website, with full conversation history and file transfer support.
- Widget for your website
- Full history
- File transfer
- Multiple agents
A shared inbox integrated with support, with protocol, history and distribution between agents like any other channel.
- Integrated inbox
- Protocol and history
- Distribution between agents
- Centralized replies
And when the conversation needs a voice, there are calls.
Make and receive calls via WhatsApp and other channels right from eztz desk — with the same protocol, owner and history as the ticket.
Integrations with official channels (such as the WhatsApp Business API, Instagram and Messenger) may depend on approval, account setup and third-party costs not included in the plan.
Flow
From first contact to after-sales.
Everything connected. No blind spots in the operation.
Customer reaches out
WhatsApp, Instagram, Messenger, Telegram, chat or email. Support receives and logs it with a protocol and an owner.
Ticket opened in Support
Organized queue, the right agent, full history linked to the customer.
Opportunity enters the CRM
Sales pipeline with tasks, follow-ups and history. Nothing falls through the cracks.
Team engaged through Teams
Organized internal communication. Departments communicate with full traceability.
Manager tracks everything
Full view of the operation in real time — on the computer or through the App.
Plans
For every stage of the operation.
Start simple. Scale with control.
Every plan includes, with no separate module fees:
eztz desk Start
For teams organizing support and sales for the first time — with all 3 modules and the app included from day one.
R$ 349.90/month
- Up to 5 users/agents
- 2 connected channels (e.g. Official WhatsApp + Website chat)
- CRM with 1 sales pipeline and unlimited leads
- Support with queues, protocols and agent transfers
- Teams with private chats and internal groups
- Knowledge base (up to 50 articles) and satisfaction surveys (NPS)
- Up to 5 active automations
- Two-factor authentication and LGPD/data-privacy compliance
- Mobile app included (Android — iOS coming soon)
- Standard business-hours support
eztz desk Business
For growing operations that need more users, channels and automation — without switching systems or paying for separate modules.
Custom proposal
- Up to 20 users/agents included
- Unlimited channels: Official WhatsApp, Instagram, Messenger, Telegram, Email, Chat and channel hub page
- Full CRM: unlimited pipelines, lead scoring (ICP), web forms and automatic round-robin assignment
- Support with automatic queue balancing and scheduling
- Bulk WhatsApp campaigns (HSM templates)
- Calls via WhatsApp and other channels, right from support
- Billing module with the WhatsApp order template
- Full Teams with broadcast channels and internal bots
- Virtual storefront integrated with the CRM: catalog, automatic lead capture and visit tracking
- Unlimited automations + AI-powered actions
- Advanced reports and cost-center dashboard
- Two-factor authentication and LGPD/data-privacy compliance
- Full mobile app (Support, CRM and Teams)
- Guided onboarding and priority support
eztz desk Enterprise
For networks, franchises and operations that have outgrown Business — multiple locations, high support volume, and security/SLA requirements shaped around your scale.
On request
- Unlimited users and locations with centralized management
- Billing shaped around your conversation volume — not just seat count
- Everything in the Business plan (CRM, Support, Teams, virtual storefront and mobile app)
- Dedicated external API, webhooks and custom integrations
- Granular per-location permissions and advanced LGPD/data-privacy compliance (dedicated anonymization workflow)
- Custom reports and contractual SLA
- Dedicated account manager and support
Pricing varies according to number of users, channels, usage volume, integrations and infrastructure. Third-party costs (APIs, external channels) may be charged separately.